FAQ

The registration meeting is an initial visit for clients to meet with a Marietta Heart Hounds team member before starting service. The team member will introduce themselves, spend time with the pet, review home and pet care details (e.g., vet info, emergency contacts, special requests), and answer questions. This mandatory meeting, which must occur before service begins, has a $25 fee to cover administrative costs and the team member’s time.

To streamline our processes and centralize communication, all bookings must be made exclusively through the Time to Pet App.

For safety reasons, we limit access to your home while you're away. If you inform us of any scheduled visits by others, we'll accommodate them. However, we do not permit family or friends to enter your home in your absence.

We require either:

• A smart lock or garage keypad with a hidden key, or

• A key lockbox with two sets of keys.

These measures guarantee that our sitters have secure and reliable access to your home.