Question 1

What is the registration meeting?

Accepted Answer

The registration meeting is an initial visit for clients to meet with a Marietta Heart Hounds team member before starting service. The team member will introduce themselves, spend time with the pet, review home and pet care details (e.g., vet info, emergency contacts, special requests), and answer questions. This mandatory meeting, which must occur before service begins, has a $25 fee to cover administrative costs and the team member’s time.

Question 2

Can I book a visit with my sitter directly?

Accepted Answer

To streamline our processes and centralize communication, all bookings must be made exclusively through the Time to Pet App.

Question 3

Can other people care for my home, like cleaners, while you’re taking care of my pets?

Accepted Answer

For safety reasons, we limit access to your home while you're away. If you inform us of any scheduled visits by others, we'll accommodate them. However, we do not permit family or friends to enter your home in your absence.

Question 4

How do you handle access to my home?

Accepted Answer

We require either:
 • A smart lock or garage keypad with a hidden key, or
 • A key lockbox with two sets of keys.
These measures guarantee that our sitters have secure and reliable access to your home.

770-342-8685

sit@mariettahearthounds.com

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FAQ

We know that before you trust your pets with us, you probably have some questions... so, we’ve answered a lot of them here! If you’d like to ask a specific question, please reach out to us.