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We know that before you trust your pets with us, you probably have some questions... so, we’ve answered a lot of them here! If you’d like to ask a specific question, please reach out to us.
Getting Started
To become a client, submit a new client inquiry through our contact form or call us at 770-342-8685. We will confirm that your address falls within our service area in Marietta, Kennesaw, or Powder Springs, then schedule your consultation. Service begins after the consultation meeting is complete.
The consultation meeting is a mandatory in-person visit that takes place at your home before service begins. A Marietta Heart Hounds team member will meet you and your pet, review your pet’s care instructions, emergency contacts, and home access details, and answer any questions you have. The consultation has a $25 fee to cover the team member’s time and administrative setup. This consultation is required for all new clients.
Booking and Scheduling
All bookings are made through the Time to Pet app. To keep scheduling accurate and communication centralized, we do not accept bookings directly through individual sitters, or other methods of communication such as text. You can reach our office by phone at 770-342-8685 or by email at sit@mariettahearthounds.com during business hours, Monday through Friday, 7:00 a.m. to 5:00 p.m.
We recommend booking as early as possible, especially for vacation pet sitting during holidays or peak travel periods. For last-minute requests made less than 48 hours in advance, a $25 last-minute booking fee applies per visit for the first 2 days (48 hours) of your visit request. We will always do our best to accommodate urgent requests, but availability is not guaranteed without email confirmation from Time to Pet.
Reservations are made to plan for sitter availability for each Client’s requested dates. Other potential Clients may have been turned away to honor your reservation.
Therefore: Any reservations for travel /vacation visits, that are cancelled with less than 48 hours’ notice of the scheduled start date, will be charged 50% of the full reservation.
For holiday reservations, (Thanksgiving Week and Christmas through New Years Week) any cancellation with less than 5 days notice (120 Hours) of the start date of the reservation, will be charged the full reservation price.
Weekly dog walking clients: Same day cancellation before 8am will not be charged. Cancellations after 8am, or if the sitter arrives and you do not need the walk, will be charged full amount of the visit.
Yes. Marietta Heart Hounds provides pet sitting and dog walking in Marietta, Kennesaw, and Powder Springs on holidays. A $10 holiday fee applies, per visit, on the following days: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
During Service
For the safety of your home and pets, and your sitters, we ask that you limit access by others while we are providing care. If a contractor, cleaner, or family member needs to visit, please notify us in advance so we can coordinate. We do not permit unannounced third-party access to the home during our service period.
Marietta Heart Hounds requires either a smart lock or garage keypad with a hidden backup key, or a key lockbox holding two sets of keys. These requirements ensure our team always has reliable, secure access to your home for every scheduled visit.
Marietta Heart Hounds uses a small-team model: each client is assigned a dedicated team of 2 to 3 trained sitters rather than a single caregiver. If your primary sitter is unavailable due to illness, time off, or an emergency, a familiar backup sitter from your assigned team steps in. Your pet’s care instructions are documented and accessible to every member of your assigned team, so the routine stays consistent regardless of who visits.
Professional Credentials
Marietta Heart Hounds is a member of Pet Sitters International (PSI, petsit.com), the National Association of Professional Pet Sitters (NAPPS, pro.petsitters.org), and Pet Sitters Associates (PSA, petsitllc.com). These memberships connect Marietta Heart Hounds to the professional standards and continuing education programs of the pet sitting industry’s leading organizations.
Yes. Yvonne Rosenberger, founder and owner of Marietta Heart Hounds, holds a Pet First Aid Certification. This training prepares her to respond to pet health emergencies that may arise during a visit (including choking, injury, and sudden illness) until veterinary care is available.
Payment
Visit(s) made, or services performed shall be paid at the agreed rate, on or before the first day of service, with Client taking full responsibility for prompt payment. Payment types accepted by MHH are check, credit/debit cards (in the TTP system), and Venmo. Venmo address is @yvonne-rosenberger
Ready to Get Started?
With Marietta Heart Hounds, they stay home, stay comfortable, and stay loved.
Contact us today to get started.
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