FAQ

The registration meeting is an initial visit for clients to meet with a Marietta Heart Hounds team member before starting service. The team member will introduce themselves, spend time with the pet, review home and pet care details (e.g., vet info, emergency contacts, special requests), and answer questions. This mandatory meeting, which must occur before service begins, has a $25 fee to cover administrative costs and the team member’s time.

To streamline our processes and centralize communication, all bookings must be made exclusively through the Time to Pet App.

For safety reasons, we limit access to your home while you're away. If you inform us of any scheduled visits by others, we'll accommodate them. However, we do not permit family or friends to enter your home in your absence.

We require either: A smart lock or garage keypad with a hidden key, or A key lockbox with two sets of keys. These measures guarantee that our sitters have secure and reliable access to your home.

We operate as a team to provide the highest quality care for your pets, aiming for consistency. However, due to our extensive service area and busy schedule, we cannot always guarantee the same sitter. Rest assured, each team member undergoes thorough training before caring for your furry family.

Because our team-based approach makes it challenging to meet every caregiver beforehand, you can rest assured that all our team members undergo extensive training and thorough background checks. Marietta Heart Hounds is bonded and insured for your peace of mind. During your consultation, you'll meet with a Team Lead who will answer any questions and address any concerns. We invite you to check our reviews to see the positive experiences of other first-time clients.

Overnight care can be arranged depending on staff availability. If you're interested in this service, we'll do our best to accommodate your request. Please let us know your preferences, and we'll work to arrange the best possible care for your pets.

During visits, we provide waste bags to help keep your home and surroundings clean.

Our care caters to dogs, cats, birds, small mammals, reptiles, and fish, ensuring each receives personalized attention while you're away.

Depending on the nature of the aggression, we'll assess the situation to determine if we can safely provide care.

We are experienced in administering medication to pets, including pills, liquids, and injections, provided they allow it. Your instructions are meticulously followed to ensure your pet receives the necessary care. Your pet's well-being is our priority, making the process stress-free for you and your furry friend.

Refunds are not provided for early returns or late departures, as our scheduling and resources are pre-arranged once a service period is booked. This policy ensures fairness and consistency in our service commitments.

If your travel is delayed, please notify us immediately through the Time to Pet app. We’ll make sure your pet receives the extra care they need, and the additional visits will be added to your invoice. Your pet’s well-being is our top priority, and we’ll ensure they’re taken care of while you're away.

We understand that emergencies and special circumstances occur, and we will consider those for credit. You will be charged for all visits without proper notice of cancellation. Dog Walking and Drop-ins: by 8:00 am the day of the visit. Any Dog Walking and Drop-in cancellations after 8:00 am will be charged 50% of the visit. Pet Sitting: 48 hours notice of cancellation

In the event of severe weather, Marietta Heart Hounds will do everything possible to visit your pet promptly. While delays may occur, we’ll ensure your pet is seen as soon as possible. Your pet’s safety and well-being are our top priorities, and we’ll take all necessary precautions to provide the best care.